Compliments or complaints

There are many ways to share your feedback about your experience at Fiona Stanley Hospital.

• Talk it through – share your feedback with the staff involved or ask to speak to a more senior person.
• Ask one of the staff to contact the Patient and Family Liaison Service for you.
• Call the Patient and Family Liaison Service on 6152 4013.
• Ask a staff member for a feedback form to complete. All staff can assist you to fill in the form.
  • Feedback form (PDF 1.4MKB)
  • Children's feedback form (PDF 866KB)

To help us understand your feedback, please let us know:

• what occurred and when, with dates and times if possible and who was involved
• what you would like to happen as a result of sharing your feedback.

If you wish to be contacted about your feedback, please provide your contact details.

Share your experience on Care Opinion

Care Opinion (external site) is a social media platform where you can provide feedback about your experience, or the experience of someone you know, with one of our hospitals or our health service.

Anyone can use Care Opinion – it is available to all consumers.

By sharing your story on Care Opinion we:

• listen and respond in ‘real time’ to your experiences
• use the feedback to improve the quality of our services
• strengthen relationships with our patients, their families, carers, staff and the community.

The South Metropolitan Health Service (SMHS) is notified when a consumer comments about our hospitals or health services and our senior staff then respond to patient stories on behalf of the health service.

• We will contact you to let you know we have received your complaint.
• Formal complaints will be investigated within 30 working days in accordance with the WA Health Complaints Management Policy. If there are delays, we will let you know.
• You will be given the name and contact details of a person to speak to during the process.
• You will be informed of the outcome by letter unless indicated otherwise.
• If you are dissatisfied with the outcome, contact the hospital again or speak with the Health and Disability Services Complaints Office (external site)
• Your complaint is confidential and will not be included in your medical record.
• Making a complaint will not impact on any future care or treatment.

If you require external advocacy and support with the complaint process, contact the Health Consumers’ Council (external site):

Contact details

Other ways to be involved or share information at FSH

• Be part of our Consumer Advisory Council.

More information

• Patient rights
• Patient and Family Liaison Service
• WA Health Complaints management policy (external site)