Compliments or complaints

Your feedback is important because it lets us know what is working well and what can be improved. All feedback is welcome.

You can provide feedback by phone, email, in person, in writing or via the hospital’s website.

Button reads 'Send feedback'

How to share your feedback with us

There are many ways to share your feedback about your experience at Fiona Stanley Hospital.

To help us understand your feedback, please let us know:

  • what occurred and when, with dates and times if possible and who was involved
  • what you would like to happen as a result of sharing your feedback.

If you wish to be contacted about your feedback, please provide your contact details.

Share your experience on Care Opinion

Care Opinion (external site) is a social media platform where you can provide feedback about your experience, or the experience of someone you know, with one of our hospitals or our health service.

Anyone can use Care Opinion – it is available to all consumers.

By sharing your story on Care Opinion we:

  • listen and respond in ‘real time’ to your experiences
  • use the feedback to improve the quality of our services
  • strengthen relationships with our patients, their families, carers, staff and the community.

The South Metropolitan Health Service (SMHS) is notified when a consumer comments about our hospitals or health services and our senior staff then respond to patient stories on behalf of the health service.

How we manage complaints
  • We will contact you to let you know we have received your complaint.
  • Formal complaints will be investigated within 30 working days in accordance with the WA Health Complaints Management Policy. If there are delays, we will let you know.
  • You will be given the name and contact details of a person to speak to during the process.
  • You will be informed of the outcome by letter unless indicated otherwise.
  • If you are dissatisfied with the outcome, contact the hospital again or speak with the Health and Disability Services Complaints Office (external site)
  • Your complaint is confidential and will not be included in your medical record.
  • Making a complaint will not impact on any future care or treatment.
External advocacy and support

If you require external advocacy and support with the complaint process, contact the Health Consumers’ Council (external site):

Unit 6 Wellington Fair 40 Lord Street, East Perth WA 6004
Phone: 9221 3422 
Freecall: 1800 620 780
Fax: 9221 5435

If you are unable to resolve your complaint through the Patient and Family Liaison Service, contact the Health and Disability Services Complaints Office (HaDSCO) (external site) for an independent review:

GPO Box B61 Perth WA 6838
Phone: 6551 7600
Fax: 6551 7630
Teletext phone: 6551 7640
Freecall: 1800 813 583
Contact details and more information

Contact details

Patient and Family Liaison Service
Opening hours: Monday to Friday 8.30am to 4.30pm
Main hospital building, ground floor near information/reception desk, main hospital.
11 Robin Warren Drive, Murdoch, Western Australia 6150
Phone: 6152 4013

Other ways to be involved or share information at FSH

More information